Resetting your password
- Go to the forgot-password page on the login screen.
- Enter the email address registered to your account.
- If we find an active account with that email, we’ll send a password reset link to it.
Note: for your security, we always show the same confirmation message, whether or not that email exists in our system.
If you don’t receive the email
- Check your spam/junk folder.
- Make sure you’re using the exact email address registered to your account.
- Requests are rate-limited — if you tried several times quickly, wait a few minutes and try again.
If your account has been deactivated
If your account was automatically deactivated for inactivity (see “Why Was My Account Deactivated for Inactivity?,” below), the password reset won’t work until your account is reactivated. Contact support to reactivate it first.
Still can’t get in?
Contact support at info@xcams-models.com. Our team will verify your identity before restoring access.